Challenges: How Walmart could utilize its retail know-how to design an integrated and consumer friendly experience. The primary goal is to provide a very diverse set of services under one roof giving Walmart customers, patients, associates and their families the opportunity to easily access what they need, whenever they need it.
Accessing Affordable Healthcare
Walmart learns from their numerous community outreach programs during the design process. Customers primarily focus on convenience and consolidation of services under one roof. The primary advantage for the Walmart Health customers includes being affordable, transparent pricing structure, quality of care, and the convenience of extended hours. Walmart’s engagement in the community helped better understand community expectations, build trust and more importantly allowed the community to engage in the process.
Medical institutions can sometimes create stress by providing unnecessary procedures, wasting time and money and putting patients at risk for complications. More than 1 million American, associates and their families get their medical benefits through Walmart which gives Walmart the opportunity to offer simpler, quality solutions to a large portion of the country.
Appropriate Care is essential to a sustainable healthcare model. This new 14,000 square foot facility can now meet the needs of the patients as well as the needs of the healthcare staff. Since its opening this past September, there has been a tremendous amount feedback from physicians, nurse practitioners, and others delivering healthcare services who are grateful for the clinical space they work in. Leveraging existing strengths in health and wellness and working with the right partners can ensure a value-based sustainable care model and beyond.
Reduce Time to Market. Use of the full-scale mock-ups provided an opportunity to test future-state operational processes. This testing led to many design decisions including, the placement of the various functions within the facility. Ways in maximizing the footprint while offering the various services. Reduction in non-revenue generating spaces such as circulation. MMA’s patented “Hyperpod” was well suited for integration of the primary healthcare exam rooms. This design effectively reduced the linear footage requirements along the outside wall by up to 35%, while still delivering the natural light to patients. Everything from floor finishes, ceiling finishes, casework were continually being explored and tested within the mock-up.
Testing Multiple Options for prototyping were implemented as well. Before the mock-up was built, virtual reality provided numerous advantages over physical mock-ups. MMA’s ability to effectively use 3D visualization technology was an economical alternative to quickly simulate and study layouts. MMA was able to test the functionality of the room by wearing head-mounted display allowing any individual to physically immerse themselves within the virtual space to test the design without physically building one. Virtual Reality proved to complement and drive the design of the physical mock-up and continues to do so today. The intricate and detailed animations continually helped fill in the missing blanks for designers and the associated Walmart design team. Collectively we were able to make informed decisions on the design but more importantly how interfaces should be built and help uncover potential constructability problems.
Walmart is and continues to be, a Forward-Thinking Company! MMA is exceptionally proud of being selected as the Lead Healthcare Design Team for this project. We thank all the internal Walmart contributors and the associated Walmart consultants, Camp5, Anderson Retail, Regency Lighting, HFA, CPH, Fitch, Henry Schein, Del Medical, Imaging Physics, Steelcase, Sevan, and RA Rogers. Without them, this project would never have been as successful as it is.