Post Installation Details
Helpdesk and Warranty Center
At the close of each construction project, there is a handover of information and responsibilities from the architect and contractor to the owner. Traditionally, this involves binders of cut sheets and warranty information, which then become the owner’s responsibility to keep on file and maintain. If a question or problem arises with any particular part of the project the owner will have to go through that information to find out who to contact and what process to follow.
MMA develops a Helpdesk and Warranty Center with each project that allows the owner to submit support tickets with their question or concern. MMA then determines what direction to take, whether it be a warranty issue or something that needs a contractor to return to the site. This takes the burden off of the owner.
| ID | Store | Title | Description | Attachments | Status | Priority | Submitter Name | Submitter Email | Warranty Issue | Comments | Affected Vendor | Created |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 20 | 5781 | Cabinet Hardware | Lab cabinet drawer lock needs to be replaced... | - | Completed | Normal | Don McDaniels | logan.fowler@chre.com | Yes | View Entries | Herman Miller | March 23, 2021 |
| 21 | 4108 | Door Hardware | Lab: Metal door fixture above entry lab door started to fall piece is glued on, and glue has started to fail. This has happened with other doors, and they were riveted into place to prevent from happening again. |
- | Completed | Normal | Ben Worlow | logan.fowler@chre.com | Yes | View Entries | - | March 23, 2021 |
| 25 | 1801 | Holes in panels | Holes in 2 Kl panels due to go installing accessories in wrong location and hole for nurse station specified by OSH, but not installed. |
- | Completed | Normal | Bridget Starr | bridgat.staroakstreethealth.com | No | View Entries | KI | March 23, 2021 |
| 26 | 1801 | Door Handels | Door handles to clinic area from lobby and to storage room are not functioning properly |
- | Completed | Normal | Regina Alcantar | regina_alcantarkstreethealth.com | Yes | View Entries | - | March 25, 2021 |
| 27 | 1216 | Sign not illuminated | Sign has never been illuminated | - | Completed | Normal | Bridget Starr | bridgat.staroakstreethealth.com | Yes | View Entries | Walkcon | March 25, 2021 |
| 28 | 4509 | Lighting Sensor | There is no way to manually shut off the lights in the exam rooms, only a motion sensor |
- | Completed | Normal | Bridget Starr | bridgat.staroakstreethealth.com | Yes | View Entries | Mycon | March 25, 2021 |
| 29 | 3462 | Heating | Dental machine room is overheating-117 degrees | - | Completed | High | Jennifer Kapp | ikapp mma-architects.com | Yes | View Entries | Newco | March 25, 2021 |
| 30 | 5402 | Cabinet Locks | Locks on the cabinets in the lab are not latching | - | Completed | - | Jennifer Kapp | ikapp mma-architects.com | Yes | View Entries | Herman Miller | March 25, 2021 |
| 31 | 5781 | CHW Conversions | Walmart wants to convert the CHW room to an additional bathroom |
- | Completed | Normal | Jennifer Kapp | ikapp mma-architects.com | No | View Entries | None | March 25, 2021 |
| 32 | 4108 | Panel Popped | Dental Room 2- panel faced is popped out and they can not get it to stay in track |
- | Completed | Normal | Jennifer Kapp | ikapp mma-architects.com | Yes | View Entries | MedSpace | March 25, 2021 |
| 33 | 3462 | HVAC leak | hvacleaking above ceiling in the imaging room | - | Completed | High | Jennifer Kapp | ikapp mma-architects.com | Yes | View Entries | Newco | April 01, 2021 |
| 34 | 3462 | Door Handles | Handles coming off doors | * | Completed | High | Jennifer Kapp | ikapp mma-architects.com | Yes | View Entries | KI | April 14, 2021 |
| 35 | 1801 | Lab Fridge | The casework is too tight to teh lab fridge and it is difficult to pull it out |
- | Completed | Normal | Jennifer Kapp | ikapp mma-architects.com | Yes | View Entries | Hamilton | April 15, 2021 |
| 36 | 1216 | Lab Fridge | cabinetry opening too small for fridge to be removed | - | Completed | Normal | Jennifer Kapp | ikapp mma-architects.com | Yes | View Entries | Hamilton | April 15, 2021 |
| 37 | 3462 | Door Handles | trim and door handles pulling away from wall | * | Completed | - | Jennifer Kapp | ikapp mma-architects.com | Yes | View Entries | - | July 11, 2021 |
| 38 | 3462 | Xray door sticking | Appears to be an issue with teh frame/doorsticking reported by Ed Erickson at CBRE ederickson@cbre.com |
* | Completed | - | Jennifer Kapp | ikapp mma-architects.com | Yes | View Entries | Newco | September 16, 2021 |
| 39 | 875 | Acorn smell | Manager reports a sewer smell every time the vacuum system kicks on |
- | Completed | High | Jennifer Kapp | ikapp mma-architects.com | Yes | View Entries | Acom | February 11, 2021 |
At the close of each construction project there is a hand-over of information and responsibilities from the Architect and Contractor to the Owner. Traditionally this involves binders of cut sheets and warranty information that is then the owner’s responsibility to keep on file and maintain. If a question or problem arises with any particular part of the project the owner will have to go through that information to find out who to contact and what process to follow.
MMA develops a Helpdesk and Warranty Center with each project that allows the owner to submit support tickets with their question or concern. MMA then determines what direction to take, whether it be a warranty issue or something that needs a contractor to return to the site. This takes the burden off of the owner.